Understanding the differences between customer support and customer success.
Customer Service
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Archive
132 posts
20 best customer service software for businesses in 2024.
Customer Service
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Benefits of using a shared inbox for managing customer inquiries.
Shared Inbox
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7 ways to reduce customer service response times.
Customer Service
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How to retain customers for your small business
Customer Service
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Is SMS messaging still a popular choice for communication?
Marketing
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What good customer service looks like (+examples)
Customer Service
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Understanding customer service B2B and how to get it right
Customer Service
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10 SMS campaign templates that drives sales and boost conversions.
Featured
Marketing
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We are back outside: Simpu’s first business trip to Abuja in 2023
Inside Simpu
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What Gmail and Yahoo changes in 2024 mean for your email marketing
Featured
Customer Service
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6 steps for creating a customer service strategy
Customer Service
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