Easy ways to make your customer happy and satisfied.
This blog shares the importance of understanding your customers and how you can use the knowledge to your advantage.
Adebukola Ajayi
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7 tips for effective email communication with examples
This post contains tips for creating the perfect email communication.
Communication channels: which one is best for you?
This article explored the various communication channels and how they can help you communicate with others.
AI chatbot vs. Support agent: The perfect balance for optimal customer support.
Learn how businesses can find the perfect balance between AI and human interaction to provide optimal customer support experiences using posts from Reddit.
20 customer support response templates for your team.
These templates cover various scenarios such as handling complaints, addressing technical issues, providing product information, and much more.
Benefits of using a shared inbox for managing customer inquiries.
This blog post highlights the advantages of using a shared inbox to manage customer inquiries for businesses in the tech industry.
7 ways to reduce customer service response times.
This blog provides seven effective ways to reduce customer service response times, such as implementing a shared inbox and much more.
We are back outside: Simpu’s first business trip to Abuja in 2023
The blog post discusses Simpu's exciting return to business travel with their first trip to Abuja in 2023.
What Gmail and Yahoo changes in 2024 mean for your email marketing
This article is meant to help you understand the upcoming Gmail and Yahoo Mail changes and how you can prepare for them.
June monthly product updates.
This blog post provides a quick overview of the new features that have been introduced in Simpu for June.
15 customer service memes to make you smile.
Dive into the world of customer service humor and share a laugh with your fellow support professionals.
Built for expansion: Business hours, reseller program, CSAT ratings and so much more.
We're excited to share new features and integrations on Simpu to make your experience even better and help you reach your goals.