The ultimate guide to customer service for businesses
We've covered everything from how to develop a customer service strategy to the best ways to measure and improve service.
Adebukola Ajayi
Latest
7 email copywriting tips for engaging content (+examples)
This article is just one of the many examples of creative copies you can use to create engaging email content.
Crafting a cohesive brand experience across digital touchpoints
In this article, we will explain how to craft a cohesive brand experience across digital touchpoints.
Create a seamless online shopping experience for black friday shoppers.
Learn how to create a seamless shopping experience for your customers this black friday.
How we wrote our first B2B eBook + launch plan
This article is designed to help businesses who want to write a lead generation ebook on a budget.
Unlocking customer experiences: Harnessing real-time data for optimization
This Simpu guide provided a comprehensive overview of the importance of collecting, managing, and applying customer data.
How to avoid spam filters when sending an SMS campaign.
This guide has given you the knowledge and strategies you need to create a successful SMS marketing campaign.
Tips for sending an effective email marketing campaign on Simpu.
This blog highlights Simpu's user-friendly interface, pre-designed templates, and efficient email marketing features.
21 great customer service skills and how to develop them.
This blog post delves into the 21 crucial skills every customer service team should have to delight customers and increase satisfaction levels.
Distribution list vs shared mailbox vs shared inbox: What’s your best pick?
In our latest blog post, we delved into the world of shared inboxes, shared mailboxes, and distribution lists.
Guides
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Intercom alternatives: Create a human support experience with Simpu
This article has covered all the information you need to know about picking an intercom alternative - Simpu may be the best choice for you.
Key features of customer experience solutions in 2024
Customer experience solutions provide a unified platform for support teams to manage customer queries and tasks, and automate tasks.