How to manage 2 phone numbers from 1 Inbox.

These days, many of us have more than one phone number—a personal line, a work phone, or even extra numbers for different regions or customers. 

While having separate numbers might help keep things organized, it can quickly become overwhelming to manage them all. You might miss important calls or messages, or waste time switching between apps and devices.

Now, imagine how much easier life would be if all your calls and messages—from both your personal and work numbers—came into one inbox. You wouldn’t have to worry about missing anything, and everything would be in one place. 

This makes it simpler and faster to keep up with conversations, helping you save time and stay focused.

With Simpu, you can connect all your phone numbers to one inbox. No more jumping between apps or devices to check for messages. Everything—whether it’s from a customer, a colleague, or a friend—appears in one place, organized and easy to manage. 

In this article, we will discuss how to get two phone numbers and how you can connect it to one inbox. 

Why you may need multiple phone numbers for your business.

Keeping your personal and business communications separate makes it easier to stay organized and professional. If your business serves customers in different regions, having local phone numbers (or even international ones) helps you connect with them more easily and build trust.

Whether you’re running marketing campaigns or handling different departments like sales and customer service, using separate phone numbers makes it simple to track incoming calls and messages for each area.

Having multiple phone numbers ensures you stay organized and can easily manage different parts of your business.

Challenges of managing multiple phone numbers on separate devices/apps.

Handling multiple phone numbers often comes with its own set of frustrations that you don’t need if you want to run your business smoother

Switching between devices or apps.

Managing different phone numbers usually means juggling between multiple devices or apps, making it harder to keep track of conversations. This constant back-and-forth wastes time and creates unnecessary complexity.

Missed messages.

When you’re trying to stay on top of several numbers, it’s easy to miss important calls or messages. Notifications can get lost, and critical customer inquiries might slip through the cracks due to the confusion of managing multiple lines.

Difficulty in tracking communications.

Having conversations scattered across different numbers and platforms makes it difficult to maintain a clear overview of interactions. Tracking and organizing messages becomes a challenge, and it’s easy to lose sight of important conversations or follow-ups.

Benefits of using one Inbox for managing two business numbers.

Managing multiple phone numbers doesn’t have to mean dealing with multiple apps or devices. When you combine two numbers into a single inbox, you unlock several key benefits that can significantly enhance your business operations:

Improved organization and accessibility.

When all your communication—whether it’s from your personal line, a business number, or even different locations—flows into one inbox, you can easily keep track of every conversation. 

No more digging through separate apps or searching for missed messages. Everything is organized and accessible in one central hub, allowing you to quickly respond and stay on top of communications.

Increased team efficiency.

Imagine the time you’ll save by not having to switch between apps or devices just to manage multiple phone numbers. 

A unified inbox streamlines your workflow, making it easier to respond to inquiries, manage customer requests, and stay focused on other important tasks. It’s a simple way to boost productivity and keep operations running smoothly.

Fewer missed messages.

With having your business numbers on separate phones, it’s easy for things to slip through the cracks. By consolidating everything into one inbox, you reduce the chance of missing important calls or messages from clients, partners, or team members. 

Whether it’s a business inquiry or a personal call, you can rest assured you’ll see it all in one place.

Better customer experience.

When your communications are consistent and organized, your customers will notice the difference. 

A unified inbox allows for faster response times, fewer delays, and a more personalized approach to handling inquiries. This leads to higher customer satisfaction and a more professional impression overall.

Whether you’re running multiple campaigns, managing customer service, or simply keeping personal and business calls separate, this approach offers a practical solution to streamline communication and improve your workflow.

Step-by-Step guide to setting up two phone numbers in one Inbox.

Step 1: Get started with Simpu.

First, sign up for Simpu’s shared inbox platform. You can create an account by entering your details, or for a quicker process, you can sign up using Gmail. Take advantage of our 14 days free trial and get started today.

Make sure to include all the necessary information during the signup process to ensure a smooth onboarding experience. Once your account is set up, follow the guided steps to create your first inbox.

Step 2: Purchase your first business number.

To get your first business phone number, go to the "Settings" section of the app. From there, click on "Inboxes" and select whether you want the number for your personal use or your organization. 

This number can be dedicated to your team or used for personal business purposes. Select the inbox you want to attach the phone number to, click “Buy a Business Number,” and follow the instructions. 

You’ll also have the option to choose a number from any country that fits your business needs.

Step 3: Connect an existing phone number.

If you’d prefer to use an existing number instead of purchasing a new one, you can easily sync it to your inbox. 

Go to the "Call Summary" section, create a label for the number (e.g., “US Customers”), and enter the phone number you want to connect. 

Afterward, all messages and calls sent to that number will appear directly in your inbox.

Step 4: Test your setup.

After connecting your numbers, it’s time to test your setup. Send and receive messages through your newly connected inbox to ensure everything works smoothly and that all calls and texts are being routed correctly.

Step 5: Invite team members to the inbox.

To manage your business communications more effectively, invite your team to share the inbox.

This allows you to assign conversations to specific team members, ensuring no customer message goes unanswered and your team stays organized. It’s a simple way to turn your inbox into a powerful collaboration tool for your business. 

By following these steps, you can easily manage multiple phone numbers in one efficient inbox!

Managing multiple phone numbers doesn’t have to be complicated. With a unified inbox, you can bring all your messages and calls into one place, making it simple and efficient to handle communication across different lines. No more juggling between devices or apps, and no more missed calls due to confusion.

Simpu not only consolidates multiple phone numbers into one inbox but also provides powerful tools to help you streamline your workflow and improve team collaboration.

In the end, streamlined communication is essential for running a smooth, professional business. By simplifying how you manage your phone numbers, you can stay focused, respond faster, and ultimately provide a better experience for your customers.