20 customer support response templates for your team.
These templates cover various scenarios such as handling complaints, addressing technical issues, providing product information, and much more.
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Guides
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The guide to team collaboration for small businesses.
Learn how to cultivate a collaborative team environment where every member feels valued, empowered, and motivated to bring their best every day.
Understanding the differences between customer support and customer success.
In this blog post, we delve into the crucial distinctions between customer support and customer success.
20 best customer service software for businesses in 2024.
This blog post talks about how choosing the right software can transform your customer service from reactive to proactive.
Benefits of using a shared inbox for managing customer inquiries.
This blog post highlights the advantages of using a shared inbox to manage customer inquiries for businesses in the tech industry.
7 ways to reduce customer service response times.
This blog provides seven effective ways to reduce customer service response times, such as implementing a shared inbox and much more.
How to retain customers for your small business
In this article, we'll delve into how to retain current customers, pushing those repeat purchases into loyal customers that fuel your small business for years.
Is SMS messaging still a popular choice for communication?
This blog post explores the enduring popularity of SMS messaging as a preferred communication method.
What good customer service looks like (+examples)
This article shows 10 examples that will have you cheering and equip you with the skills to turn every interaction into a positive experience.
Understanding customer service B2B and how to get it right
The article outlines strategies to enhance B2B customer service, such as utilizing CRM tools, implementing service level agreements, training support agents, and adopting a proactive approach.
10 SMS campaign templates that drives sales and boost conversions.
This blog post includes a variety of sms campaign messages to help you get started - such as promotional offers, exclusive deals, and abandoned cart reminders.
We are back outside: Simpu’s first business trip to Abuja in 2023
The blog post discusses Simpu's exciting return to business travel with their first trip to Abuja in 2023.