How to retain customers for your small business
In this article, we'll delve into how to retain current customers, pushing those repeat purchases into loyal customers that fuel your small business for years.
Customer Service
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What good customer service looks like (+examples)
This article shows 10 examples that will have you cheering and equip you with the skills to turn every interaction into a positive experience.
Understanding customer service B2B and how to get it right
The article outlines strategies to enhance B2B customer service, such as utilizing CRM tools, implementing service level agreements, training support agents, and adopting a proactive approach.
What Gmail and Yahoo changes in 2024 mean for your email marketing
This article is meant to help you understand the upcoming Gmail and Yahoo Mail changes and how you can prepare for them.
6 steps for creating a customer service strategy
Six steps you can use to create a good customer service strategy and transform your CX team's competitive advantage.
15 customer service memes to make you smile.
Dive into the world of customer service humor and share a laugh with your fellow support professionals.
Customer onboarding guide for 2024 (+6 benefits and examples)
This guide has 6 key benefits and real-world examples to show you how to turn clicks into long-term customers with a winning strategy.
The importance of having a self portal service for your small business.
This article explores the benefits of 24/7 customer access, cost reduction, and improved support efficiency.
Creating a customer-centric culture: Insights from PiggyVest's customer support approach.
This article explores the importance of providing exceptional customer support in the B2C industry, using PiggyVest as a case study.
How to talk to customers: 8 tips for support agents
We will explore eight essential tips for support agents on effectively communicating with customers.
How can you use collaboration tools to improve team communication?
From using real-time chat and videos to project management platforms and knowledge-sharing solutions, you can empower your team’s communication.
10 best customer retention software (2024).
This article dives into the 10 best customer retention software options in 2024, helping you find the perfect tool to turn happy customers into brand advocates.