Understanding the differences between customer support and customer success.
In this blog post, we delve into the crucial distinctions between customer support and customer success.
Customer Service
Latest
20 best customer service software for businesses in 2024.
This blog post talks about how choosing the right software can transform your customer service from reactive to proactive.
7 ways to reduce customer service response times.
This blog provides seven effective ways to reduce customer service response times, such as implementing a shared inbox and much more.
How to retain customers for your small business
In this article, we'll delve into how to retain current customers, pushing those repeat purchases into loyal customers that fuel your small business for years.
What good customer service looks like (+examples)
This article shows 10 examples that will have you cheering and equip you with the skills to turn every interaction into a positive experience.
Understanding customer service B2B and how to get it right
The article outlines strategies to enhance B2B customer service, such as utilizing CRM tools, implementing service level agreements, training support agents, and adopting a proactive approach.
What Gmail and Yahoo changes in 2024 mean for your email marketing
This article is meant to help you understand the upcoming Gmail and Yahoo Mail changes and how you can prepare for them.
6 steps for creating a customer service strategy
Six steps you can use to create a good customer service strategy and transform your CX team's competitive advantage.
15 customer service memes to make you smile.
Dive into the world of customer service humor and share a laugh with your fellow support professionals.
Customer onboarding guide for 2024 (+6 benefits and examples)
This guide has 6 key benefits and real-world examples to show you how to turn clicks into long-term customers with a winning strategy.
The importance of having a self portal service for your small business.
This article explores the benefits of 24/7 customer access, cost reduction, and improved support efficiency.
Creating a customer-centric culture: Insights from PiggyVest's customer support approach.
This article explores the importance of providing exceptional customer support in the B2C industry, using PiggyVest as a case study.