How to talk to customers: 8 tips for support agents
We will explore eight essential tips for support agents on effectively communicating with customers.
Customer Service
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How can you use collaboration tools to improve team communication?
From using real-time chat and videos to project management platforms and knowledge-sharing solutions, you can empower your team’s communication.
10 best customer retention software (2024).
This article dives into the 10 best customer retention software options in 2024, helping you find the perfect tool to turn happy customers into brand advocates.
How to deal with difficult clients: 9 proven tactics.
Discover nine effective strategies for managing challenging client relationships in this comprehensive article.
Training your remote US team on customer communication best practices
We explore the vital role of effective communication in customer support, discuss the challenges faced in remote interactions, and share strategies for ensuring consistency in your messaging.
Key customer service metrics every small business should track.
Discover key customer service metrics that every small business should track to enhance customer satisfaction, loyalty, and growth
Customer service analytics: Interpret your data right.
Learn how to interpret your data right and transform those frustrating interactions into opportunities to truly wow your customers.
Customer acquisition cost: How to calculate CAC + benchmarks & formulas to know.
This blog cuts through the confusion of what customer acquisition cost is all about.
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How good customer service builds brand loyalty.
In this blog post we discuss how a good customer service experience can turn your customers into your biggest fans.
5 great customer service experience examples
Discover five exceptional customer service experiences that exemplify best practices and leave lasting impressions.
How to share customer emails with your team quickly and efficiently: 4 methods.
The methods include forwarding emails, shared inboxes, collaboration tools, and email tagging and categorization.
Customer satisfaction: Benefits, examples & importance.
Satisfied customers not only return for repeat purchases but also become enthusiastic advocates, spreading positive word-of-mouth for your brand.