The impact of women in customer service.
Celebrate International Women's Day with us as we explore the pivotal role women have played in customer service.
Customer Service
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12 team collaboration strategies your small business needs.
Discover 12 essential team collaboration strategies to elevate your small business.
How to write a professional email to an organization – 5 easy steps & Chat GPT generated examples
This blog post provides a comprehensive guide to crafting effective and professional emails that will leave a lasting impression.
The ultimate guide to customer service for businesses
We've covered everything from how to develop a customer service strategy to the best ways to measure and improve service.
Crafting a cohesive brand experience across digital touchpoints
In this article, we will explain how to craft a cohesive brand experience across digital touchpoints.
What is customer happiness and 11 best ways to boost it?
We've shown you why customer happiness is essential to your business and 11 simple ways to do it.
20 best customer feedback tools in 2023
This comprehensive guide will help you find the best customer feedback tools for 2024
21 great customer service skills and how to develop them.
This blog post delves into the 21 crucial skills every customer service team should have to delight customers and increase satisfaction levels.
5 easy ways to make the most of customer feedback in 2024
This article provided you with five easy ways to use customer feedback and by implementing these strategies, you can increase customer satisfaction.
What is a shared inbox and why should your team use one?
This blog post explains what a shared inbox is and outlines the benefits of using one for your team.
Navigating customer feedback and cultivating excellence: Lessons from a viral backlash
This short article highlights a viral customer backlash and what we can learn from the Celebrity's response.
Why does Gen Z demand exceptional customer support (+ their personal experiences)?
The unique characteristics of this generation Z and how their personal experiences have shaped their expectations.