The importance of customer feedback and how to encourage them on your site
The blog post then delves into various tactics to encourage customers to leave feedback on your site.
Customer Service
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What is a shared inbox and why should your team use one?
This blog post explains what a shared inbox is and outlines the benefits of using one for your team.
How to improve the productivity of your customer support agents.
Discover effective strategies to enhance the productivity of your customer support team.
Navigating customer feedback and cultivating excellence: Lessons from a viral backlash
This short article highlights a viral customer backlash and what we can learn from the Celebrity's response.
Why does Gen Z demand exceptional customer support (+ their personal experiences)?
The unique characteristics of this generation Z and how their personal experiences have shaped their expectations.
The importance of exceptional e-commerce customer service in building loyalty
We explore how providing top-notch support and assistance to customers throughout their online shopping journey can significantly impact their satisfaction levels.
7 easy ways to improve customer service: A guide for e-commerce businesses.
This blog post provides e-commerce businesses with seven simple ways to improve their customer service.
4 strategies to reduce customer service response time
This blog post discusses four effective strategies to reduce customer service response time.