AI chatbot vs. Support agent: The perfect balance for optimal customer support.
Learn how businesses can find the perfect balance between AI and human interaction to provide optimal customer support experiences using posts from Reddit.
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Is SMS messaging still a popular choice for communication?
This blog post explores the enduring popularity of SMS messaging as a preferred communication method.
Creating a customer-centric culture: Insights from PiggyVest's customer support approach.
This article explores the importance of providing exceptional customer support in the B2C industry, using PiggyVest as a case study.
Crafting engaging email content: Lessons from Cowrywise's newsletter.
This article has provided you with some valuable insights into how to increase the open rates of your emails with lessons from Cowrywise.
10 small business tips from experts to enhance your customer service
This post dives deep into expert-backed tips to transform your small business customer service, from experts that are worth paying attention to.
The impact of women in customer service.
Celebrate International Women's Day with us as we explore the pivotal role women have played in customer service.
Create a seamless online shopping experience for black friday shoppers.
Learn how to create a seamless shopping experience for your customers this black friday.
How we wrote our first B2B eBook + launch plan
This article is designed to help businesses who want to write a lead generation ebook on a budget.
Why does Gen Z demand exceptional customer support (+ their personal experiences)?
The unique characteristics of this generation Z and how their personal experiences have shaped their expectations.